Math Fail

I am glad that I am not the only person who is annoyed when businesses fail to understand the difference between a dollar sign and a cent sign. Here is a recording of a customer having a disagreement with Verizon's customer service representatives about the amount of money he was charged for kilobyte usage while in Canada. He had been quoted a price of 0.002¢ per KB, but instead he was charged $0.002 per KB.

I find the last of basic math skills of the supervisor to be quite discouraging. It isn't just her math skills that are in question, but her lack skills in logic. She can not follow the argument that the customer is making, and finally sums it all up as a "difference in opinion!"

Here is a transcript of part of the conversation:

Customer: "Do you recognize that there's a difference between one dollar
and one cent?"
Supervisor: "Definitely."
Customer: "Do you recognize that there's a difference between half a dollar
and half cent?"
Supervisor: "Definitely."
Customer: "Then do you recognize that there's a difference between .002
dollars and .002 cents?"
Supervisor: "No."

D'oh!